Store Privacy Policy
We provide our customers with full respect for their privacy and protection of their personal data.
We process personal data provided by customers in a manner consistent with the scope of consent granted by customers and legal requirements, in particular in accordance with: art. 4 point 7 of the GDPR, i.e. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 relating to the protection of natural persons with regard to the processing of personal data and the free movement of such data, and which repeals the Directive 95/46 / EC (General Data Protection Regulation) (Journal of Laws UE.L.2016.119.1.) - from 25 May 2018, to the extent specified in § 2 par. 2 - in the field of personal data protection (GDPR).
We store customers' personal data on servers that guarantee full security. Only authorized Store employees have access to the database.
Every customer who has provided us with their personal data has full access to their data for the purposes of requesting verification, modification or removal.
Customer data is retained for a period of 5 years from the last transaction made through the store. After this time, the data is automatically deleted.
The store does not transfer, sell or lend the collected personal data of customers to third parties, unless it is done with the express consent or at the request of the customer or at the request of state authorities authorized by law in connection with ongoing proceedings.
Our shop also uses so-called cookies (cookies). These files are saved on the customer's computer by our server and provide statistical data on the customer's activity in order to adapt our offer to his individual needs and tastes. The customer can at any time disable the option to accept cookies in his web browser, although he should be aware that in some cases, disconnection of these files may affect the use of the offer of our Store. Cookies saved on the Customer's computer store information on:
User sessions
recently viewed products
purchased products
We send advertising and promotional material to customers only if they have given their consent. This applies in particular to the newsletter sent to the Customer, if they confirm the link clearly indicated by us containing the acceptance to receive the newsletter on current promotions, discounts and new products in our Store. These materials apply only to our store's offering.
PURCHASE REGULATIONS
STORE RULES
1 - General provisions
1 - The online store carries out retail sales by the Store Owner via the Internet, on the basis of this Regulation [hereinafter "Regulation"].
2 - The owner of the shop is: Ievgen Velykoborets, Ilcom Srl - P.I:03777310362, telephone number05361711382, e-mail address:
ilcomonweb@gmail.com
3 - Whenever the term "Consumer" appears in the document, it means a natural person who makes a purchase from the legal shop not directly related to their entrepreneurial or professional activity.
4 - The Regulations constitute an integral part of the sales contract concluded with the customer.
5 - A condition for the conclusion of a sales contract is the acceptance of the Regulations by the customer when placing the order, by ticking the appropriate box on the form.
6 - The prices indicated in the Store are gross prices (VAT included).
7 - The goods available in the Store are free from physical and legal defects.
2 - Orders
1 - Orders can be placed as follows:
via the form available on the Store website,
by e-mail to the address available on the Store's website,
by telephone to the numbers intended for placing orders, available on the Store's website in the Contacts tab.
2 - The condition of the contract is that the customer provides data that allows verification of the customer and the recipient of the goods. The shop confirms acceptance of the order by email or telephone.
3 - The parties are bound by the information contained on the Store's website next to the goods purchased at the time of the order, in particular: price, characteristics of the product, its characteristics, elements included in the set, date and method of delivery.
4 - The information on the Store's website does not constitute an offer pursuant to the Civil Code. By placing an order, the customer makes an offer to purchase a specific product. The conclusion of the sales contract occurs when the Seller confirms acceptance of the Order for execution.
3 - Payment
1 - the customer can choose the payment methods specified in the Payment methods tab.
2 - Shipping prices are specified in the delivery price list.
3 - The condition for the release of the goods is the payment of the goods and shipping.
4 - Shipping of goods
1 - The ordered goods are shipped from the Store via shipping companies (e.g. Poste Italiane, DPD or other couriers) or made available for collection by the customer at the Company's logistics headquarters.
2 - In case of payment by credit card, the order completion date is counted from the moment of positive authorization of the transaction.
3 - In case of payment other than cash on delivery, the shipping date is extended for the period between placing the order and the date of crediting the payment to the Store's bank account.
5 - Complaints, disputes
1 - In the event of non-compliance of the goods with the contract, the Customer must send the advertised goods back to the Store, at the customer's expense, together with the description of the non-conformity.
2 - The shop will respond to the customer's complaint within 14 (fourteen) days of receiving the complaint.
3 - When the execution of a justified complaint involves sending a new product to the Customer or eliminating the non-conformity, the delivery costs are borne by the Store.
4 - The Seller reserves the right that differences in photos of the Goods and resulting from the individual settings of the customer's device (color, aspect ratio, etc.) may not constitute the basis for a complaint.
6 - The right to withdraw from the contract
1 - According to the Law on the Protection of Certain Consumer Rights and Liability for Damage Caused by a Dangerous Product of 2 March 2000, the customer who is a consumer has the right to withdraw from the contract.
2 - The Customer who is a Consumer can withdraw from the sales contract by submitting a specific declaration in writing within 20 (twenty) days from the delivery date. To comply with this deadline it is sufficient to send a declaration within 20 days of receiving the goods and communicate your intention to withdraw.
3 - In case of effective withdrawal from the sales contract, upon timely communication, the Customer is required to return the purchased good immediately, no later than 20 (twenty) days. Once the goods are returned, checked and refunded, the contract is considered null and void.
4 - Within 10 days of the customer's withdrawal from the contract, the shop owner returns the amount paid to the customer.
5 - The right of withdrawal is not available to the customer in the cases provided for by the Law referred to in point 1 above, or in the cases of:
production of the product started, with the consent of the Consumer, before the expiry of 2 days from the date of the contract;
with regard to audio and video recordings and recorded on computer media after the Consumer has removed their original packaging;
advantageous contracts for which the price or consideration depends exclusively on the price trend in the financial market;
services with the properties specified by the consumer in the order placed by him or closely related to his separate;
services which, by their nature, cannot be returned or whose material deteriorates rapidly;
print delivery;
gambling services.
7 - Protection of privacy
1- The personal data administrator is the owner of the store.
2 - The personal data provided to the Shop Owner are provided voluntarily, with the reservation, however, that failure to provide certain data prevents the forwarding and execution of the customer's order.
3 - The Customer can also express separate consent to receive advertising and promotional material from the Store, including a commercial newsletter.
4 - The customer has the right to access their personal data and correct them, ask to cease processing and oppose their processing.
8 - Intellectual property
1 - It is prohibited to use any material published on the Store's website (including photos and product descriptions) without the written consent of the Store.
9 - Entry into force and changes to the Regulation
1 - This Regulation comes into force on the day of publication on the Store's website.
2 - This Regulation may be modified and information on changes to the Regulation will be sent to customers at the email address indicated in the order 14 days before the modified Regulation comes into force.
3 - Furthermore, the changes to the Regulations will be published on the Store's website 14 days before the new Regulations come into force.
4 - All orders accepted by the Shop Owner for execution before the date of modification of the Regulation are implemented on the basis of the legislation in force on the date of placing the order by the customer.
5 - If the customer does not accept the new content of the Regulations, he is required to notify the Shop Owner within 14 days from the date of communication of the change to the Regulations.
