Privacy Policy of the Store
We provide our customers with full respect for their privacy and the protection of their personal data.
We process the personal data provided by customers consistently with the scope granted by the customers and legal requirements, in particular in accordance with: art. 4 point 7 of the GDPR, i.e., Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (Official Journal of the EU L.2016.119.1.) - since 25 May 2018, to the extent specified in § 2 par. 2 - in the field of personal data protection (GDPR).
We store customers' personal data on servers that guarantee full security. Only authorized Store employees have access to the database.
Every customer who has provided us with their personal data has full access to their data for the purpose of requesting verification, modification, or removal.
Customer data is retained for a period of 5 years from the last transaction made through the store. After this time, the data is automatically deleted.
The store does not transfer, sell, or lend the personal data collected from customers to third parties, unless done with the express consent or at the request of the customer or at the request of state authorities authorized by law in relation to ongoing proceedings.
Our store also uses so-called cookies. These files are saved on the customer's computer by our server and provide statistical data on the customer's activity in order to tailor our offer to their individual needs and tastes. The customer can disable the option to accept cookies in their web browser at any time, although they should be aware that in some cases, disabling these files may affect the use of our Store's offer. Cookies saved on the Customer's computer store information about:
User sessions
recently viewed products
purchased products
We send advertising and promotional material to customers only if they have given their consent. This applies in particular to the newsletter sent to the Customer, if they confirm the link we have clearly indicated containing acceptance to receive the newsletter about ongoing promotions, discounts, and new products in our Store. These materials apply only to the offer of our store.
PURCHASE REGULATIONS
STORE RULES
1 - General provisions
1 - The online store conducts retail sales by the Store Owner via the Internet, based on these Terms and Conditions [hereinafter "Terms and Conditions"].
2 - The store owner is: Ievgen Velykoborets, Ilcom Srl - VAT number: 03777310362, phone number 05361711382, email address: ilcomonweb@gmail.com
3 - Whenever the term "Consumer" appears in the document, it refers to a natural person who makes a purchase from the legal store not directly related to their entrepreneurial or professional activity.
4 - The Regulations constitute an integral part of the sales contract concluded with the customer.
5 - A condition for the conclusion of a sales contract is the customer's acceptance of the Regulations at the time of submitting the order, by checking the appropriate box on the form.
6 - The prices indicated in the Store are gross prices (VAT included).
7 - The goods available in the Store are free from physical and legal defects.
2 - Orders
1 - Orders can be placed as follows:
through the form available on the Store's website,
via e-mail to the address available on the Store's website,
by phone at the numbers designated for placing orders, available on the Store's website in the Contacts section.
2 - The condition of the contract is that the customer provides data that allows the verification of the customer and the recipient of the goods. The store confirms the acceptance of the order via email or phone.
3 - The parties are bound by the information contained on the Store's website alongside the goods purchased at the time of the order, in particular: price, product features, its characteristics, items included in the set, delivery date and method.
4 - The information on the Store's website does not constitute an offer under the Civil Code. By placing an order, the customer makes an offer to purchase a specific product. The sales contract is concluded when the Seller confirms acceptance of the Order for execution.
3 - Payment
1 - The customer can choose the payment methods specified in the Payment Methods tab.
2 - Shipping prices are specified in the delivery price list.
3 - The condition for the release of the goods is the payment of the goods and the shipping.
4 - Shipping of goods
1 - The ordered goods are shipped by the Store through shipping companies (e.g. Poste Italiane, DPD, or other couriers) or made available for pickup by the customer at the Company's logistics center.
2 - In case of payment by credit card, the order completion date is counted from the moment of positive authorization of the transaction.
3 - In case of payment other than cash on delivery, the shipping date is extended for the period between the order placement and the date of payment credit to the Store's bank account.
5 - Complaints, disputes
1 - In case of non-compliance of the goods with the contract, the Customer must return the advertised goods to the Store, at the customer's expense, together with a description of the non-compliance.
2 - The store will respond to the customer's complaint within 14 (fourteen) days from the receipt of the complaint.
3 - When the execution of a justified complaint involves sending a new product to the Customer or eliminating the non-compliance, the delivery costs are borne by the Store.
4 - The Seller reserves the right that differences in the photos of the Goods resulting from the individual settings of the customer's device (color, proportions, etc.) may not constitute grounds for a complaint.
6 - The right to withdraw from the contract
1 - According to the Law on the protection of certain consumer rights and liability for damages caused by a dangerous product of March 2, 2000, the customer who is a consumer has the right to withdraw from the contract.
2 - The Customer who is a Consumer may withdraw from the sales contract by submitting a specific written declaration within 20 (twenty) days from the date of delivery. To meet this deadline, it is sufficient to send a declaration within 20 days of receiving the goods and communicate the intention to withdraw.
3 - In the event of an effective withdrawal from the sales contract following timely communication, the Customer is required to return the purchased item immediately, no later than 20 (twenty) days. Upon return, inspection, and refund of the goods, the contract shall be considered null and void.
4 - Within 10 days from the customer's withdrawal from the contract, the store owner will refund the amount paid to the customer.
5 - The right of withdrawal is not available to the customer in the cases provided by the Law referred to in point 1 above, or in cases of:
production of the product started, with the Consumer's consent, before the expiration of 2 days from the date of the contract;
regarding audio and video recordings and those recorded on electronic media after the Consumer has removed their original packaging;
advantageous contracts for which the price or consideration depends exclusively on the trend of prices in the financial market;
services with the properties specified by the consumer in the order placed by him or strictly related to his separate;
services that, by their nature, cannot be returned or whose material deteriorates quickly;
print delivery;
gambling services.
7 - Privacy Protection
1- The personal data controller is the owner of the store.
2 - The personal data provided to the Store Owner are given voluntarily, with the reservation, however, that failure to provide certain data prevents the forwarding and execution of the customer's order.
3 - The Customer may also give separate consent to receive advertising and promotional material from the Store, including a commercial newsletter.
4 - The customer has the right to access their personal data and to correct it, request the cessation of its processing, and object to its processing.
8 - Intellectual Property
1 - It is prohibited to use any material published on the Store's website (including photos and product descriptions) without the Store's written consent.
9 - Entry into force and amendments to the Regulation
1 - This Regulation comes into effect on the day of publication on the Store's website.
2 - This Regulation may be amended, and information about changes to the Regulation will be sent to customers at the email address provided in the order 14 days before the amended Regulation comes into effect.
3 - Furthermore, the changes to the Regulation will be published on the Store's website 14 days before the new Regulation comes into effect.
4 - All orders accepted by the Store Owner for execution before the date of the Regulation amendment are carried out based on the regulations in force at the date the order was placed by the customer.
5 - If the customer does not accept the new content of the Regulation, they are required to notify the Store Owner within 14 days from the date of communication of the Regulation change.
