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    Refund policy

    Return conditions:

    Pursuant to article L. 221-18 and paragraphs of the Consumer Code, and if the right of withdrawal is applicable, the consumer has a period of 14 working days from the date of delivery of his order to return any item that he does not is fine and request an exchange or refund without penalty, except for return costs. After this period, the Product is considered accepted. Any return can be reported in advance to Ilcom Ceramica customer service.

    If the package received shows external damage, Ilcom Ceramica asks you not to accept the delivery and to return the goods to the courier, reporting the return via the Ilcom Ceramica contacts for damaged goods by 4pm on the day of receipt of the goods.

    If the package is intact but the goods inside are damaged, Ilcom Ceramica asks you to photograph the packaging and the material received, and to report the damage via email attaching the photos. In case of defects, report the damaged/defective quantity to Ilcom Ceramica by attaching these photos to the report.




    IMPORTANT! FOR LARGER QUANTITIES MORE TIME IS REQUIRED TO PRODUCE THE MATERIAL. WE RECOMMEND CONTACTING ILCOM CERAMIC TO CHECK AVAILABILITY AND GET A MORE ACCURATE DELIVERY DATE. DELIVERY TIMES ARE INDICATIVE FOR LIMITED QUANTITIES.

     

    For future checks by the couriers, you are asked to keep the goods and the damaged packaging for a period of no less than 30 days from receipt of the goods.

    Once you have examined the photos and ascertained the extent of the damage, Ilcom Ceramica will inform you of the procedure for obtaining a refund or the possible return amount.

    Cancellation of the order for our product, made upon reservation, is considered a full refund no later than 24 hours after the order has been accepted. Any cancellation requests submitted after 24 hours will be evaluated by the manufacturer with a partial refund of the order.

    The product must be returned to ILCOM Ceramica, Via Giardini 47, Fiorano Modenese 41042, Italy. Only products returned in their entirety, intact and in perfect condition for resale will be taken back. Any product that has been damaged will not be refunded. This right of withdrawal is exercised without any penalty, with the exception of shipping and return costs. In case of exchange, the reshipment will be borne by the consumer. Ilcom Ceramica does not organize collections of goods from customers.

    In case of exercising the right of withdrawal, ILCOM Ceramica will make every effort to reimburse the consumer within seven days of receiving the return.

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